Privacy Policy

    Effective Date: January 1, 2025
    Last Updated: January 1, 2025

    Our Commitment to Your Privacy

    TruCare Health (TruCare Medical Corporation) is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal laws.

    Information We Collect

    1. Personal Health Information (PHI)

    We collect and maintain the following types of health information:

    • Medical history, symptoms, and diagnoses
    • Laboratory test results and vital signs
    • Prescription and medication information
    • Treatment plans and clinical notes
    • Insurance and billing information

    2. Personal Identification Information

    • Name, date of birth, and contact information
    • Address, phone number, and email
    • Government-issued identification numbers
    • Insurance policy numbers

    3. Website Usage Information

    • IP address and browser type
    • Pages visited and time spent on site
    • Referring website and exit pages
    • Device information and operating system

    How We Use Your Information

    Treatment

    We use your health information to provide, coordinate, and manage your healthcare services, including consultations, prescriptions, lab work, and follow-up care.

    Payment

    We use your information to bill and collect payment for services, verify insurance coverage, and process claims with your health plan or insurance company.

    Healthcare Operations

    We use information for quality improvement, staff training, regulatory compliance, business planning, and other administrative functions necessary to operate our practice.

    Legal Requirements

    We may disclose information when required by law, such as reporting certain diseases to public health authorities, responding to court orders, or cooperating with law enforcement.

    HIPAA Safeguards & Security Measures

    We implement comprehensive administrative, physical, and technical safeguards to protect your health information:

    Administrative Safeguards

    • HIPAA-compliant policies and procedures
    • Regular staff training on privacy and security
    • Designated Privacy and Security Officers
    • Risk assessments and management processes
    • Business Associate Agreements with vendors

    Physical Safeguards

    • Secure facility access controls
    • Locked storage for physical records
    • Workstation security and positioning
    • Secure disposal of PHI (shredding, wiping)

    Technical Safeguards

    • Encryption of data in transit and at rest
    • Secure user authentication and access controls
    • Audit logs and monitoring systems
    • Automatic logoff after inactivity
    • Regular security updates and patches
    • Backup and disaster recovery systems

    Your HIPAA Rights

    Under HIPAA, you have the following rights regarding your health information:

    Right to Access

    You have the right to inspect and obtain a copy of your medical records. We will respond to your request within 30 days.

    Right to Amendment

    You may request corrections to your health information if you believe it is incorrect or incomplete.

    Right to Accounting of Disclosures

    You can request a list of certain disclosures we have made of your health information.

    Right to Request Restrictions

    You may ask us to limit how we use or disclose your information, though we are not required to agree to all requests.

    Right to Confidential Communications

    You can request that we communicate with you in a specific way or at a certain location.

    Right to Notification of Breach

    We will notify you if a breach of your unsecured health information occurs.

    Third-Party Data Sharing

    We may share your information with the following types of third parties:

    Healthcare Providers

    We may share information with other healthcare providers involved in your care, including specialists, laboratories, pharmacies, and hospitals.

    Business Associates

    We work with HIPAA-compliant vendors who assist with billing, IT services, and practice management. All business associates sign agreements requiring them to protect your information.

    Insurance Companies

    We share information necessary for payment and insurance verification purposes.

    Public Health Authorities

    As required by law, we report certain conditions to state and federal health agencies.

    We do not sell your personal health information. Any sharing is done only as permitted or required by law and with appropriate safeguards in place.

    Cookies & Tracking Technologies

    What We Use

    Our website uses cookies and similar tracking technologies to improve your experience and analyze site usage.

    Types of Cookies

    • Essential Cookies: Required for site functionality and security
    • Performance Cookies: Help us understand how visitors use our site
    • Functionality Cookies: Remember your preferences

    Third-Party Analytics

    We may use third-party analytics services to analyze website traffic. These services use cookies that do not contain PHI.

    Your Cookie Choices

    You can control cookies through your browser settings. However, disabling cookies may affect site functionality.

    Data Retention

    We retain your health information as required by California law and professional standards:

    • Adult patient records: Minimum 7 years from last date of service
    • Minor patient records: Minimum 7 years or until age 25, whichever is longer
    • Billing and financial records: 7 years for compliance purposes

    Children's Privacy

    Our services are not directed to individuals under 18 years of age. For minors receiving care, we obtain parental consent and follow applicable state laws regarding minor consent and confidentiality.

    Changes to This Privacy Policy

    We reserve the right to modify this Privacy Policy. Any changes will be posted on this page with an updated effective date. We will notify you of material changes through our website or email.

    Contact Information

    For questions about this Privacy Policy or to exercise your HIPAA rights, please contact:

    TruCare Medical Corporation dba TruCare Health

    1234 W. Chapman Ave Suite 101
    Orange, CA 92868

    Phone: (714) 532-6713

    Email: info@trucarehealth.net

    Privacy Officer: Available by phone or email for privacy concerns

    To File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with TruCare Health or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.

    HHS Office for Civil Rights:
    Website: www.hhs.gov/ocr
    Phone: 1-877-696-6775