Effective Date: January 1, 2025
Last Updated: January 1, 2025
TruCare Health (TruCare Medical Corporation) is committed to protecting your privacy and ensuring the security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal laws.
We collect and maintain the following types of health information:
We use your health information to provide, coordinate, and manage your healthcare services, including consultations, prescriptions, lab work, and follow-up care.
We use your information to bill and collect payment for services, verify insurance coverage, and process claims with your health plan or insurance company.
We use information for quality improvement, staff training, regulatory compliance, business planning, and other administrative functions necessary to operate our practice.
We may disclose information when required by law, such as reporting certain diseases to public health authorities, responding to court orders, or cooperating with law enforcement.
We implement comprehensive administrative, physical, and technical safeguards to protect your health information:
Under HIPAA, you have the following rights regarding your health information:
You have the right to inspect and obtain a copy of your medical records. We will respond to your request within 30 days.
You may request corrections to your health information if you believe it is incorrect or incomplete.
You can request a list of certain disclosures we have made of your health information.
You may ask us to limit how we use or disclose your information, though we are not required to agree to all requests.
You can request that we communicate with you in a specific way or at a certain location.
We will notify you if a breach of your unsecured health information occurs.
We may share your information with the following types of third parties:
We may share information with other healthcare providers involved in your care, including specialists, laboratories, pharmacies, and hospitals.
We work with HIPAA-compliant vendors who assist with billing, IT services, and practice management. All business associates sign agreements requiring them to protect your information.
We share information necessary for payment and insurance verification purposes.
As required by law, we report certain conditions to state and federal health agencies.
We do not sell your personal health information. Any sharing is done only as permitted or required by law and with appropriate safeguards in place.
Our website uses cookies and similar tracking technologies to improve your experience and analyze site usage.
We may use third-party analytics services to analyze website traffic. These services use cookies that do not contain PHI.
You can control cookies through your browser settings. However, disabling cookies may affect site functionality.
We retain your health information as required by California law and professional standards:
Our services are not directed to individuals under 18 years of age. For minors receiving care, we obtain parental consent and follow applicable state laws regarding minor consent and confidentiality.
We reserve the right to modify this Privacy Policy. Any changes will be posted on this page with an updated effective date. We will notify you of material changes through our website or email.
For questions about this Privacy Policy or to exercise your HIPAA rights, please contact:
TruCare Medical Corporation dba TruCare Health
1234 W. Chapman Ave Suite 101
Orange, CA 92868
Phone: (714) 532-6713
Email: info@trucarehealth.net
Privacy Officer: Available by phone or email for privacy concerns
To File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with TruCare Health or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be retaliated against for filing a complaint.
HHS Office for Civil Rights:
Website: www.hhs.gov/ocr
Phone: 1-877-696-6775