Return and Refund Policy

Non-Returnable Items

For health and safety reasons, prescription medications cannot be returned or exchanged once dispensed. This policy is in accordance with California State Board of Pharmacy regulations and federal law. Once a prescription medication leaves our facility, we cannot accept it back.

Damaged or Incorrect Shipments

If you receive damaged or incorrect prescription medication, please contact us immediately at (714) 532-6713 within 48 hours of receipt. We will work with you to resolve the issue, which may include replacement at no additional cost.

Required documentation: Photos of damaged items, packaging, and shipping label.

Initial Consultation Refunds

Consultation fees are generally non-refundable once the provider has reviewed your case and provided medical evaluation. However, we may offer refunds in the following circumstances:

• Technical issues prevented the consultation from occurring
• Provider was unable to complete the consultation due to system errors
• You were not medically eligible for services and were charged in error

Cancellation Policy

You may cancel or reschedule your consultation without charge if you provide notice at least 24 hours before your scheduled appointment. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

No-Show Policy

Missed appointments without prior notice (no-shows) are non-refundable. The full consultation fee will be charged for no-show appointments.

Return Eligibility

Non-prescription products and supplements may be eligible for return within 30 days of purchase if they meet the following conditions:

• Items are unopened and in original packaging
• Packaging is undamaged and all seals are intact
• You have the original receipt or proof of purchase
• Items are not expired or close to expiration

Non-Returnable Supplements

The following items cannot be returned for health and safety reasons:

• Opened or used supplements
• Products with broken seals
• Items without original packaging
• Special order or compounded products

Refund Processing

Approved returns will be refunded to the original payment method within 7-10 business days after we receive and inspect the returned items. Shipping costs are non-refundable unless the return is due to our error.

Multi-Month Programs

For treatment programs that span multiple months (such as GLP-1 weight loss programs or hormone optimization), refunds are prorated based on services already received. Once medications for a given month have been dispensed, that month's fee is non-refundable.

Program Cancellation

You may cancel ongoing treatment programs at any time by providing written notice. Cancellations take effect at the end of your current billing cycle. No refunds will be issued for partial months or already dispensed medications.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong item shipped, damaged product, etc.). We recommend using a trackable shipping method for all returns.

Lost or Stolen Packages

TruCare Health is not responsible for packages lost or stolen after delivery confirmation. We recommend filing a claim with the shipping carrier if your package was marked as delivered but not received.